If you find a maintenance problem in one of our properties, you should contact us via our online portal/app which you will be able to member of once you secure a room & a member of our team will respond within the relevant time frame dependent on the severity of the maintenance issue. If your maintanance problem classes as an emergecy please call us on 01513800750 and choose the emergency option. Please ask a member of our staff for a break down on the severity of maintenance reports.

If you have lost your keys please call our office between the hours of 9am-5pm, and a member of staff will be able to assist. Please note, there is a fee for a set of new keys. If you loose your keys and need assistance outside of the hours of 9am-5pm, please call an emergency locksmith.

Yes, all bills are included in your rent, unless agreed otherwise with your agent! If you are renting a single let property, bills are NOT included and these must be organised by yourself.

A property does not have to pay council tax if all of the occupants are either full-time university or college students. For council tax purposes you are considered a full-time student if your course: • lasts at least 1 calendar/academic year for at least 24 weeks out of the year, and • normally involves at least 21 hours of study, tuition or work experience per week during term time. If shared with only one employed person or part-time student they will likely be liable for a percentage of the bill.

Your bins are due to be collected fortnightly in alternating weeks. You can find out your rubbish collection day on the gov.co.uk (https://www.gov.uk/rubbish-collection-day)website. There are two types of rubbish collection, your household waste (purple or black bin) and your recycling/garden waste (blue or green bin/bag). The following information from the gov.co.uk (gov.co.uk)as a reference, but their may be rules specific to your area on your local councils website.(https://www.gov.uk/find-local-council) What counts as household waste Household waste is any waste that comes from your household. It can include: • your usual household rubbish • unwanted or unusable items such as old mattresses, furniture or electrical items • garden waste • oils and paints • scrap metal such as old car parts • septic tank sludge • DIY waste such as rubble, timber or bricks Do not put electrical items with your household waste. What to do with household waste Most household waste can go in the bins provided by your local council. You can search for that here.(https://www.gov.uk/find-local-council) Go to your council’s website to check: • what kind of household waste your council will collect • how to order a new bin - if you need one • your bin collection day Your council may provide other waste collection services, such as: • collection of recycling, garden waste or food waste • special collections for large waste items - for example, sofas or fridges If your local council will not collect your waste If there is waste that you cannot fit in your bin, or is not allowed, you can: • take your waste to your local recycling centre (or ‘tip’) - find a recycling centre by checking on your council’s website • take your waste to a permitted private waste site • use a registered private business that provides a waste collection service - for example, a skip company or household clearance service • give old electrical items to retailers when you buy new electrical items from them with the same function - for example, you can give a shop your old kettle when you buy a new one • give away or sell reusable items - for example, by giving items to a charity shop